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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Sarah O'Connor-Bennett

September 25, 2025

5  out of  5
rating by Sarah O'Connor-Bennett
"Brayden is great!"
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Carol Wallace

September 19, 2025

5  out of  5
rating by Carol Wallace
"Amazing service!"
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Janet Brinker

September 12, 2025

5  out of  5
rating by Janet Brinker
"I have been with State Farm for many years and have had great service. Russ and has team have covered my family and friends for some time. They are always looking to help meet the needs of their customers. Thank you Russ! And a big thank you to Brayden!"
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Dr K-Ice (Dr K-Ice)

September 4, 2025

5  out of  5
rating by Dr K-Ice (Dr K-Ice)
"Great service"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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sazcjg

August 27, 2025

5  out of  5
rating by sazcjg
"Have known Russ for years, he is a great guy and his associate Brayden was very professional on the phone, he made everything easy."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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ipwsoa Operator

August 25, 2025

5  out of  5
rating by ipwsoa Operator
"The office has always been very responsive and helpful to any of my needs or claims."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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robert rapp

August 18, 2025

5  out of  5
rating by robert rapp
"Have had State Farm Insurance since my first car at age 16(49 years). They have always been there when we needed them. The latest home owners claim - new roof and siding - was addressed as I would have expected. Russ and his staff were there for us all along and assisted throughout the claims process."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Stephanie Hudson

July 29, 2025

5  out of  5
rating by Stephanie Hudson
"Russ Ramsey’s office and staff are always helpful and care about their customers! Thanks!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Chloe Kelley

July 25, 2025

5  out of  5
rating by Chloe Kelley
"Smooth Switch to State Farm – Great Service from Mike H! I recently switched my auto and renters insurance to State Farm, and I couldn’t be happier with the experience. After years with my previous provider, I was a bit nervous about making a change, but working with Mike H made all the difference. Mike was incredibly helpful, knowledgeable, and patient throughout the entire process. He took the time to explain my coverage options, answer every question, and made sure the transition was completely seamless. I truly felt like he had my best interests in mind, which gave me a lot of confidence in making the switch. Not only did I end up with better coverage at a great rate, but I also received exceptional customer service from someone who clearly cares about his clients. The whole process was quick, smooth, and stress-free. If you’re thinking about switching insurance companies, I highly recommend State Farm—and especially Mike H. You’ll be glad you did!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Denise Boatman

July 17, 2025

5  out of  5
rating by Denise Boatman
"This office is always available to help me with my questions and issues. Have had their services for 30 years."
We responded:
"Denise, we appreciate your kind words about out office. We are always just a call away if you need anything! "
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Cooper 217

March 13, 2025

5  out of  5
rating by Cooper 217
"Exceptional customer service! I highly recommend this insurance agency. They are a pleasure to do business with."
We responded:
"Thank you for the kind words. We always pride ourselves on the exceptional customer service we provide! "
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Kelly Galanos

March 7, 2025

5  out of  5
rating by Kelly Galanos
"We had a wonderful experience! Everyone was very kind and Bradyn was very helpful in helping us get set up with auto and home insurance! Wish we would have reached out to them sooner!"
We responded:
"I appreciate the kind words about our office! Exceptional service during the purchasing process is what we take a lot of pride in! If you ever need us for anything I am sure you will find that our service after the sale will be outstanding as well!! "
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Blankita Chavez

March 3, 2025

5  out of  5
rating by Blankita Chavez
"I have been with State Farm over 20 years. I moved to Springfield in 2022 and switched insurance agents. My experience with my last agent had me looking at other insurance companies, ready to leave State Farm. I contacted the office of Russ Ramsey and realized I made the BEST DECISION! The staff working with Russ Ramsey are amazing! The support, customer service and quick response time to any question or concern reassure I chose the best State Farm agent! If you are looking for affordable coverage with an agent that will go the extra mile , I highly recommend Russ Ramsey!"
We responded:
"Thank you so much for the compliments! Call us anytime if you have any questions. "
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Nick Huet

February 17, 2025

5  out of  5
rating by Nick Huet
"Spoke with Brayden to get a quote , very quick reply and handled in minutes. Incredibly knowledgeable and professional. Looking forward to having an agent and not a robot! Great experience"
We responded:
"Nick, We appreciate your kind words! Please call us anytime with questions. "
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Deanna King

February 3, 2025

5  out of  5
rating by Deanna King
"Brayden do everything"
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Karen Teague

January 28, 2025

5  out of  5
rating by Karen Teague
"Russ has been an excellent agent for many years. He and his team Always have time to sit down and explain all coverages . Totally happy with his office!"
We responded:
"Karen, Thank you for the kind words!! "
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Peggy Chamness

January 24, 2025

5  out of  5
rating by Peggy Chamness
"So happy we are using State Farm! Russ and ALL of his staff were personable, knowledgeable and interested in our needs. Russ took time listening to our situation and explained our options in a way we understood. We saved a lot of money switching to State Farm for home and auto. Cindy, Brayden and Mike are knowledgeable and easy to communicate with and online site works well, too. Thanks, State Farm"
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C Coontz

January 23, 2025

5  out of  5
rating by C Coontz
"Had a great visit with, well, everyone in the office! They take time to explain your coverage, give you options AND show you ways to save money. I highly recommend these guys. If you are in the market for insurance, give them a call and make an appointment."
We responded:
"Thank you!"
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Pamala Harden

January 22, 2025

5  out of  5
rating by Pamala Harden
"I had an appointment today Russ was with another customer Brayden assisted me. He was very helpful and explained everything to my understanding. He answered all my questions and even helped me get signed up for some life insurance. Thank you for all your help"
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Kenzie Curtis

September 27, 2024

5  out of  5
rating by Kenzie Curtis
"Had an amazing experience with Brayden Curtis! He was so helpful and had a very friendly and warm presence that really made it feel like family. Thanks Brayden!"
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Jori Fleck

September 27, 2024

5  out of  5
rating by Jori Fleck
"Very reliable! Everyone in the office is so kind and helpful!"
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Katie Norris

September 24, 2024

5  out of  5
rating by Katie Norris
"I had a fantastic experience with my State Farm agent, who was incredibly knowledgeable and responsive. They took the time to explain my options clearly and helped me find the best coverage for my needs. I highly recommend their services for anyone looking for reliable insurance support."
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Bethany Snisky

September 19, 2024

5  out of  5
rating by Bethany Snisky
"A HUGE Thank You to Mike H.! I switched from USAA’s car insurance & rental insurance (for years I’ve never been able to find a better price) until State Farm got me an awesome Auto quote along with better Renters Insurance coverage too. The app is really easy to use as well!"
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olivia riffle

February 21, 2024

5  out of  5
rating by olivia riffle
"Russ Ramsey and staff are number one! They are always there and always available when you have questions. We wouldn't go anywhere else!! They rock!!"
We responded:
"Thank you for the kinds words! We're happy to have your insurance with our office."
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Lisa Kidd

December 29, 2023

5  out of  5
rating by Lisa Kidd
"Great agent! Highly recommend!"
We responded:
"Thank you Lisa! "